Legal Information

Warranty

(a) If within 12 months from date of Invoice (or such longer period as is agreed in writing by the Company) a material defect in the goods shall be discovered and

(i) the Buyer notifies the Company within 14 days after discovery giving particulars and either at its own expense and risk returns the goods to the Company after approval by Dewhurst or (at the Company’s sole option) permits the Company to inspect the same; and

(ii) such defect has arisen from faulty materials employed or workmanship carried out by the Company existing but not discoverable upon inspection at time of delivery then the Company shall at its option repair, replace or credit the Buyer’s account with the Company or refund to the Buyer the purchase price paid for and cost of returning the defective goods.

(b) The Company’s liability for defective goods is limited in all circumstance to (at the Company’s own option) repair or replacement of crediting or refunding to the Buyer the invoice value and the Buyer shall accept such of the aforementioned remedies as the Company shall proffer as fulfilment of the Company’s obligations under the contract.

(c) The Company’s liability under this Condition applies only to defects appearing whilst goods are being properly used or stored and in particular (but without limitation) the Company shall not be liable in the case of defects arising from normal deterioration or improper or faulty modification alteration handing or processing of the goods by the buyer.

Terms & Conditions of Sale

To view any of our Terms & Conditions of Sale you can download our PDF version below:

Minimum Order

Dewhurst reserve the right to charge a minimum order charge of £100 and a carriage fee which depends on the order value and courier costs.

Returns

The majority of Dewhurst items are made to order and therefore not eligible for a refund. However if you have received an order which you wish to return then please contact a Dewhurst sales representative who will let you know whether the order is eligible for return. You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, a Dewhurst sales representative must have confirmed that the order is eligible to be returned and your item must be unused and in the same condition that you received it. Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you of the status of your return after inspecting the item.
If your return is approved, we will initiate a refund. You will receive the credit within a certain amount of days.
Please note that you may be charged a restocking fee of up to 25% of the original order value

Amending orders prior to production

Sometimes it is possible to amend an order if it has just been placed , but not gone into production. A discretionary administration fee of up to 10% may be charged for the administration work required to amend your order.
This fee applies to all payment methods. If your order has gone into production additional charges will apply. We are here to help and look at amendments on a case by case basis, if you need to amend your order please call us on (0)20 8744 8200 or send us an email at orders@dewhurst.co.uk

Website Terms & Conditions

Unless otherwise stated, the copyright and any other rights on all material on this site are owned by Dewhurst. You are permitted to print and download extracts from this site on the following basis: Use of documents and related graphics on this site is for information and/or personal and/or business use only; Any copies of these pages saved to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal or business use; No documents or related graphics on this site are to be modified in any way; Graphics on this site are not to be used separately from the accompanying text; No part of this site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without prior written permission from Dewhurst UK. Any rights not expressly granted in these Terms are reserved.

Access to and use of this site is provided by Dewhurst subject to the following Terms and Conditions. Use of this site constitutes your acceptance of these Terms and Conditions, which take effect when you first use this site. Dewhurst reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for regularly reviewing information posted, online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes. Whilst Dewhurst endeavours to ensure that this site is normally available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily or permanently without notice. Whilst Dewhurst tries to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and Dewhurst does not accept any liability for error or omission. Dewhurst shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material. Dewhurst accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an “as is” basis with no warranty express or implied for the information provided within them. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.